Get the Right Technical Service for Cisco Solution Environments
Cisco offers solution expertise and accountability for centralized issue management and resolution across their products and those of their solution partners.
In a Cisco study of 10,000 support cases, Cisco Solution Support resolved complex solution issues on average 43% more quickly than product support1.
Enterprises are building solutions with a choice of vendors and products to reach their IT and business goals. They are working with 10 to 20 vendors on average, and even more products—especially with the increased use of converged infrastructures and cloud models. How many are you working with today within even one solution?
With customized solutions as the new normal, customers told us they needed a new support model. One that focuses not on individual products, but on their solution as a whole. And that they wanted a central contact point, making it simple to open a case and get any issue with any product within their solution environment resolved.
