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ITIL/ASSET MANAGEMENT WORKSHOP
This workshop will combine best practice theory with practical live demonstrations to show you how to create an automatic self-populating Configuration Management Database (CMDB), giving you a real-time view of all your IT assets and their dependencies.
IT ASSET MANAGEMENT ASSESSMENT
The FireScope assessment leverages a maturity scale of 0-4, based on ITIL framework and standards. Maturity assessments are strategic in the industry and will enable your organization to baseline your process maturity. Whether your organizational drivers are internal service improvement, raising your SLAs or meeting compliance regulations, having a benchmark of the current maturity state is essential for any improvement program. The first step in any process improvement project is to gauge the health of the IT processes in relation to a baseline, or benchmark, of accepted industry standards.